// VICTORY LOG

Victory Log

The home page shows the latest wins. This is all of them.

// VICTORY LOG — 10/13/26

Jim is an established professional who just needs his email to work so he can do his real job, but somehow, some way Jim’s got a special kind of problem and he’s already had two local technicians out from other companies and they both threw in the towel. That’s what I call inspiration to deliver, baby!

9:30 AM I arrive on site to a distraught client, after sitting with Jim and listening to him explain his issue I began my process of tracking down all the loose ends and finding answers to questions as the oddities of his job continued to pop up.

10:00 AM I have determined that some of Jim's issues are just confusion. After sorting through that, I begin to clear the issues away.

10:30 AM Jim's initial issues are fixed, although I suspect foul play on his pc, so with his permission I perform a deeper forensic scan. This is to be sure there are no hidden remote sessions on Jim's computer and he is clear to use it for his business operations. With Jim's computer secure and his gmail account properly protected, we have now moved on to other problems he's having in the office, I help him secure his Facebook he was previously locked out of.

11:00 AM I have moved from Jim's office to the front desk of his office to assist with some issues they were having up front.

11:30 AM With Jim's initial issues resolved, and a few others lingering in the office, I tip my hat and move on to the next one.

// VICTORY LOG — 8/29/26

On 8/27/26 J contacted me via text asking if I could recover an important PDF from his wife’s computer. We set up a special appointment for Saturday.

“I can try” — three of the most honest words a competent PC tech can offer a client.

2:00 PM J&B drop off her MacBook and explain the PDF situation. It's a textbook with thousands of annotations. It's over two years of work. Gone in an instant. Tried to save the file and it went from 1GB+ to 3MB. Poof. Just gone.

3:18 PM I text them, "I have figured out why this happened."

9:24 PM I text them again, "I have successfully recovered your file. Annotations intact. And I know exactly what happened and why."

11:00 PM J&B left my office with smiles on their faces. Files intact. Better data backup practices in mind.